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Service Recovery
Turn Misunderstandings Into Opportunities for Loyalty
What You Will Learn
- Discover why jumping in to fix a problem is a Connection Crasher.
- How empathy is the key to connection.
- Become aware of the trigger words, actions, and behaviors that anger, frustrate, and irritate your customers.
- Why freebies are expensive and what to do instead to build true connection and loyalty.
What You Will Learn
- Discover why jumping in to fix a problem is a Connection Crasher.
- How empathy is the key to connection.
- Become aware of the trigger words, actions, and behaviors that anger, frustrate, and irritate your customers.
- Why freebies are expensive and what to do instead to build true connection and loyalty.
Register now for immediate access to this program.
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Price
$45
for Member
$75
for Non-member
60 minutes
Date Published
October 30, 2024
Publisher
Florida Society of Association Executives
Subjects
Leadership, Member Engagement, Membership
Questions
For immediate assistance please consult our FAQ page. If you're unable to find the answer you need, please call 737-201-2059 (M-F, 8am-6pm CT) or e-mail customer service.
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Summary
Program Titles and Supporting Materials
This program contains the following components:
Media Files
Downloadable Files
Credit
If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.
How to Attend
Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.
Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.
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SeminarWeb and Associations North programs are non-refundable.
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